Why OpenOffice.org and thoughts on Market Share

October 21st, 2007

Catching up on my post-holiday emails, I’ve seen a link to To Pay or Not To Pay: The World of Office Suites Opens Up which asks So why aren’t more people switching to OpenOffice from the more expensive Microsoft products? This is a question close to the heart of the OpenOffice.org Marketing Project, and it’s good to see some academic research into the question. This research was based on college students (the target population of choice for all lazy academic researchers), but it does confirm what we have believed for some time. Simply being free is not enough.

So what is OpenOffice.org’s proposition:

  • It’s great software
  • It’s easy to use
  • It’s free

(in that order).

For more information, see the Why OpenOffice.org website.

Incidentally, this article also repeats Microsoft’s claim that MS-Office has a 95% market share (without giving a reference). The figure I have seen most commonly quoted from a Microsoft source is that MS-Office has 400 million paid users. However, Microsoft quote research that says 35% of software is pirated, suggesting a total user base of maybe 615 million users.

OpenOffice.org has seen over 100 million downloads from its website alone. By itself, this is not an accurate of user numbers:

  • people upgrading from earlier versions are counted more than once
  • direct downloads from the OpenOffice.org website are discouraged – people are diverted to local mirrors instead
  • downloading is only one channel; many people use other media (CDs, pre-installed copies, etc)

Balancing all these factors, it looks as though OpenOffice.org’s market share is somewhere over the 15% mark, which is in line with our declared target of hitting a 40% share by 2010.