A report from the Collabnet staff who run our web infrastructure, explaining why the OpenOffice.org site has been down since we announced OpenOffice.org 3.0 at 09:00 UTC yesterday:

* the site caching mechanism was knocked out on Monday by an unprecedented volume of page hits

* efforts to bring the caching mechanism back to life have failed

* the demand on the pages most frequently accessed by users is still too great for the servers to cope with without caching

* the most demanded pages (the home page, the download page, the main native-language pages) are being redirected to a static emergency page

* until caching is working again, the page hits will be monitored and one page after another will be gradually made available

Email from a journalist reporting on the launch of OpenOffice.org 3.0

Congratulations on the launch by the way, it’s a great piece of software. And look on the bright side, you’ve now joined Mozilla and Apple in the great hall of folks who’s products have proved too popular for the servers.

To see what other reviewers make of the new release, please read our reviews page (when the site comes back up) – and no, we haven’t just chosen the good ones

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